A message can be sent from the Received screen using the New button. This button is available in the screen only for users that are able to send messages. A user must be assigned the SEND/RECEIVE or SEND ONLY messaging type to be able to send a message.
For instructions on how to send a message, please refer to Sending a Message.
NOTE: A System Support user has extra capabilities when sending messages, and is able to send a message to all COG Managers in every customer COG. Please refer to System Support Users Only: Sending a Message to All COG Managers for more information.