A message that a user has received can be forwarded from the Received screen using the Forward button. This button is available in the screen only for users that are able to send messages. A user must be assigned the SEND/RECEIVE or SEND ONLY messaging type to be able to forward a message.
For instructions on how to forward a message, please refer to Forwarding a Message.
NOTE: A System Support user has extra capabilities when sending messages, and is able to forward a message to all COG Managers in every customer COG. Please refer to System Support Users Only: Sending a Message to All COG Managers for more information.